Privacy policy

1. Information We Collect

• Identity and contact data: name, email address, phone number, billing and shipping address.
• Order and transaction data: products purchased, order value, order history.
• Payment data: payment method type and transaction reference. Card and banking details are processed directly by our payment gateway partner and are never stored on our servers.
• Technical data: IP address, browser type, device information, and cookies used for site functionality and analytics.
• Account data: login credentials, saved addresses, and wishlist/cart information, if you create an account.

2. How We Use Your Information

• To process, fulfil, and ship your orders.
• To communicate order confirmations, shipping updates, and delivery notifications.
• To process payments and refunds through our payment aggregator.
• To respond to customer service queries, complaints, and returns.
• To improve our Site, product catalogue, and user experience.
• To send promotional offers only where you have opted in, with an option to unsubscribe.
• To comply with legal, tax, and regulatory obligations.

3. Sharing of Your Information

We do not sell your personal data. We share information only with Shiprocket / Fastrr Checkout for payments and checkout, shipping and logistics partners for delivery, payment and banking partners for secure transactions, and government or regulatory authorities where required by law. We require third parties to respect the security of your data and to treat it in accordance with applicable law.

4. Cookies

Our Site uses cookies to remember your cart, login session, and preferences, and to analyse site traffic. You can control or disable cookies through your browser settings; disabling cookies may affect saved cart functionality.

5. Data Storage and Security

We implement reasonable security practices, including encrypted HTTPS/TLS transmission, restricted internal access, and secure hosting infrastructure. Payment card data is handled exclusively by our PCI-DSS-compliant payment gateway partner and is never stored on our own servers.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required under applicable tax, accounting, and consumer protection laws. After that, it is securely deleted or anonymised.

7. Your Rights

Under the DPDP Act, 2023, you may request access, correction, updating, or erasure of your data, subject to legal retention requirements. You may withdraw marketing consent at any time. To exercise these rights, email [email protected].

8. Children’s Privacy

Our Site is not directed at individuals under 18. We do not knowingly collect personal data from minors.

9. Grievance Officer

Our Grievance Officer can be reached at [email protected] or +91 98765 43210. Complaints are acknowledged within 48 hours and resolved within 30 days, as mandated by law.

10. Contact Us

Email: [email protected] · Phone: +91 98765 43210 · Address: Studio 4B, Kala House, Bandra West, Mumbai 400050, India