Shipping policy

1. Shipping Coverage

We ship across all serviceable pin codes within India through our logistics partners. International shipping is currently unavailable.

2. Order Processing Time

• Orders are processed and packed within 1–2 business days of order confirmation and payment receipt.
• Weekend and public holiday orders begin processing the next business day.
• You receive an email or SMS with tracking details once your order ships.

3. Delivery Timelines

• Metro cities: 3–5 business days from shipping.
• Non-metro and Tier 2–3 cities: 5–8 business days from shipping.
• Remote and rural pin codes: 7–10 business days from shipping.

4. Shipping Charges

• Orders above ₹12,500 qualify for free shipping.
• Orders below ₹12,500 incur a flat ₹99 shipping fee, shown at checkout.
• Any applicable Cash on Delivery fee is shown clearly at checkout.

5. Order Tracking

Track your order using the link sent by email or SMS, or by logging into My Orders on the Site.

6. Failed Delivery Attempts

Courier partners typically make 2–3 attempts. If delivery fails, we will contact you to arrange re-shipment or a refund under our Return, Refund and Cancellation Policy.

7. Address Accuracy

Please ensure your address, pin code, and phone number are accurate. We are not responsible for delays caused by incorrect or incomplete details, but we will assist where possible.

8. Damaged Shipments

Do not accept visibly damaged packages, or record an unboxing video immediately upon opening. Contact [email protected] within 48 hours.

9. Contact Us

Email: [email protected] · Phone: +91 98765 43210 · Hours: Monday–Saturday, 10 AM–6 PM IST